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Terms and Conditions|
All costs and prices are displayed in GBP. Once payment has been received and we have corresponding measurements, we shall commence with construction of your order. Orders may take up to 10 working days to complete, after which it shall be dispatched to the provided shipping address.
All andEdna garments are shipped free of charge. Within the UK, orders shall be shipped using Royal Mail Special Delivery by 1pm. Once shipped, this means any order to be dispatched to an UK address should take 24 hours to reach its destination. Please bear in mind this does not include our actual construction time, which may be up to 10 working days. Outside of the UK, international orders shall be sent via Royal Mail international tracked and signed. Typically, dispatch times are to Europe around 5-7 days, internationally 7-21 days. Again, please bear in mind this does not include our actual construction time of your order, which may be up to 10 working days.
We shall ship your order to the shipping address you have provided us with at the placement of the order. Any mistakes or errors in original inputting of this address from you, the customer, are not our responsibility. The cost displayed of each item includes delivery to worldwide locations, but be advised DOES NOT INCLUDE customs charges, duties or taxes that may be applied. We strongly advise you check location specific charges, taxes and duties prior to placing your order, as these charges are the responsibility of you, the buyer. For your information, we are based in the United Kingdom, hence, we shall be dispatching all orders from the UK. We cannot cancel, refund or accept returned orders due to you, the customer being unwilling to pay any customs charges, duties or taxes once your order has been received.
Returns and Refunds
As each item is specifically made to order, to the measurements provided with each order, we do not offer refunds. However, we do of course want you to be happy with your purchase, so if any issues should arise, please email us (firstname.lastname@example.org) to discuss these issues with us. If you believe your andEdna garment to be faulty, please email us (email@example.com) to resolve these concerns.
Please be advised, as each item is made to each individual customers requirements, our items are exempt from the 14 day right of withdrawal EU directive*
By purchasing from this website you acknowledge that you have read and agreed to these terms and conditions.
andEdna is maintained by Jenny Spooner, firstname.lastname@example.org.
*EU Directive 2011/83/EU Article 16 Point C